Since we are offering non-tangible irrevocable, digital goods we issue refunds case by a case basis only. A refund has to be processed within 2 days of the purchase order. Our sales and support will try to solve your issues; if you are not satisfied, we will refund the issue.
If the script(s), mod(s), mlo(s), server(s) you purchased didn’t work correctly as advertised and we couldn’t resolve the issue, we, FiveM Store, will offer a full refund within 2 days of the purchase. However, since the scripts and servers are digitally delivered and are non-tangible goods, we can offer a refund full or partial only if the item(s) you purchased is broken, not working properly, or truly missing features as advertised on the sales page of the item(s) you purchased.
Refunds will be offered at our sole discretion. If the refund is for support renewal and you are within the first 2 days of the renewal, then please get in touch with our support team and our support team will issue the refund.
You must meet ALL of the following conditions:
Note that there is a difference between a broken item and simply receiving an error message or having trouble configuring the product to your desired result. Error messages are often related to improper setup, your hosting issue, your server configuration, or missing files which cause the item to not work.
Before you request a refund from FiveM Store, you must do the following:
If you’re not sure whether a product is right for you, please contact us with your questions before making a purchase. We will be happy to assist you.
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
By purchasing a script (s), and/or a server(s) from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.
Contact us via Discord for questions related to refunds and returns.